If you need help with your device please feel free to contact our support hotline, or send us a support request form. In case of a failure our service team always strives to rapidly find the right solution for your problem, so you are up and running again as fast as possible. Nevertheless, our systems are not indestructible and may fail with age, bad luck or accidents. With an optional maintenance agreement these costs are covered by a projectable fee. Our team speaks English, German, Spanish and Portuguese. We are available for you 24 hours a day, 7 days a week at a total of five support locations. A validation by our service partners gives additional peace of mind that the system keeps generating measuring results up to specifications. We would never give up our support, it is an substantial part of our brand identity and the way we define our customer service. A regular preventive maintenance can minimize the risk of system failure and costly down times.
Many of the instruments that have been built more than 20 years ago are still running flawlessly and are used daily by our customers.Īll of our devices come with a 2-year warranty as standard, and our service department & international partners offer a wide range of services to ensure that your measuring system is always in top shape and generates reproducible results. We take pride in the exceptionally high built quality of our instruments, that last for decades.
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